Job Description

Mandarin Oriental New York is looking for a Security Supervisor to join our Security team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

A stunning fusion of modern design with stylish oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites — all with breath-taking views of Manhattan and Five-Star hospitality. Luxurious amenities include MO Lounge, all-day dining overlooking Central Park and the Manhattan skyline; a 14,500 square-foot Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with three walls of windows overlooking Central Park.

About The Job

Based at the Mandarin Oriental New York within the Security Department in New York City, the Security Supervisor is responsible for assisting the Assistant Director of Security in taking full responsibility for supervising house officers to enforce security policies and procedures in accordance with Mandarin Oriental corporate guidelines and insure compliance to all local, state and federal regulations.

The Security Supervisor will report directly to the Assistant Director of Security.

As Security Supervisor, you will be responsible for the following duties:

• Provide supervisory guidance and support to all security officer colleagues within the Security Department.
• Mitigate emergencies and liaise with government agencies or private security companies.
• Create a safe and secure environment for our guests and colleagues by ensuring patrols & inspections/testing are being completed on each shift.
• Assist in the development and implementation of Standard Operating Procedures for the Department.
• Assist in the development and training of House Officers.
• Disseminating information to necessary parties
• Review and follow-up on all incident, loss, and accident reports.
• Be able to learn multiple computer applications and use all Microsoft Office applications.
• Enforce the Fire & Life Safety policies and procedures as mandated by FDNY FLSD curriculum.
• Assist in training of all colleagues in emergency procedure preparedness.
• Ensure compliance with FLHSS guidelines and learn to utilize Guardtek software to monitor compliance.
• Be responsible for the day-to-day operation of Security Department.
• Effectively enforce hotel’s rules and regulations.
• Manage Lost & Found
• Perform tasks and duties as assigned by the Director and Assistant Director of Security and respond to requests from other departments and guests.

The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description at its discretion with notice.

As Security Supervisor, We Expect From You

• A minimum of 5 years of supervisory experience in a hospitality environment.
• A minimum of 2 years experience in a luxury market.
• Must possess a certificate of fitness as a Fire Safety Director.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Salary And Benefits

• Salary $75,000 - $77,000 yearly
• A competitive benefits package, including health, dental and vision, 401(K), etc

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Colleagues or candidates should direct requests for accommodation to the Director of People and Culture.

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