Hotel housekeeping experience is required—Marriott experience is strongly preferred.
Supervise housekeeping and laundry staff, including performance evaluations, training, and development.
Schedule staff based on labor standards and forecasted occupancy.
Assist the General Manager with developing and managing the department’s annual budget.
Monitor performance and expenses to ensure alignment with financial goals.
Enforce company policies, procedures, and safety standards.
Maintain room and public area cleanliness according to brand and hotel standards.
Compile and report accurate room status updates to the Front Office daily.
Ensure proper handling, security, and return of guest lost and found items.
Maintain productivity and labor cost goals.
Establish and maintain cost control systems for staffing, linens, and cleaning supplies.
Conduct regular inventories of linen, supplies, and equipment.
Deliver exceptional guest service and ensure all guest needs are met promptly.
Perform other related duties as assigned.
Ability to follow written, oral, and electronic instructions with strong attention to detail.
Proficient in basic math: addition, subtraction, multiplication, division, percentages, and ratios.
Strong reading and writing skills; able to write reports and communicate effectively in English.
Excellent organizational and problem-solving skills; able to plan, assign, and direct work.
Capable of maintaining a professional, positive work environment and promoting teamwork.
Experience: Minimum of 4 years of hotel experience, including at least 2 years as an Assistant Executive Housekeeper and 2 years of hands-on housekeeping and laundry experience.
Preferred: Marriott brand experience.
Recruit, interview, and train team members.
Supervise, motivate, and evaluate team performance.
Recommend promotions, disciplinary actions, or other status changes.
Address associate concerns and maintain employee relations.
Plan and assign work schedules; determine techniques and procedures.
Manage inventory and supply ordering in coordination with the GM.
Oversee departmental safety, security, and compliance with legal and brand standards.
Participate in departmental budgeting and expense control.
Ability to speak, hear, and see clearly at close and long range.
Frequent lifting and carrying up to 30 lbs.
Continuous use of hands and arms; frequent bending, walking, and standing for extended periods.
Must be able to work overtime, weekends, and holidays as needed.
Exposure to cleaning chemicals and laundry equipment.
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